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Getting started
What do I need to start?
A work email address. No card and no call. Choose your brand, competitors, and tracked questions, then the first run follows.
What is in the free trial?
The trial lasts 14 days and needs no payment method. Workspace limits are shown during setup. If you do not upgrade, the workspace becomes read only and the data is kept.
Can I skip the trial and subscribe?
Yes. Choose a plan during setup and receive that plan’s limits from the first run.
Why require a work email?
Citarra is a business product and every trial creates a real AI usage cost. If you do not have a work address but have a genuine use, email hello@citarra.com.
How long until I see data?
Your first run starts within one business day after setup. Trends become more meaningful after repeated runs.
How tracking works
What counts as a tracked question?
A question buyers may ask an AI assistant, such as “best revenue intelligence software.” Each question is run repeatedly on supported engines and the responses are recorded.
Why repeat the same question?
AI answers vary between runs. Repeating a question on a defined schedule reveals a trend instead of treating one answer as permanent.
Do you query the consumer apps?
We use provider APIs, so answers may differ from consumer sessions. Raw answers remain available for inspection.
What happens if an engine misbehaves?
If an engine falls below the reliability threshold, Citarra excludes it and shows why, including the successful call count.
How are visibility score and share of voice different?
Visibility is the percentage of measured answers that name you. Share of voice is your portion of all brand mentions against your selected competitors.
Billing
Who handles payment?
Paddle is our Merchant of Record. Paddle handles checkout, payment processing, sales tax, VAT, and transaction support.
Can I change or cancel my plan?
You can change plans in workspace settings. Plans are monthly or yearly. After cancellation, access continues until the end of the paid period.
Do you offer refunds?
Subscriptions are billed in advance and partial periods are not refunded. Use the free 14-day trial to evaluate Citarra before paying.
What happens to my data after cancellation?
Your history is retained and remains visible in a read-only workspace. You can resume by subscribing again.
Security and privacy
Are you SOC 2 certified?
No. Citarra will not display a certification claim before the applicable audit is complete. Current controls include tenant isolation, an append-only activity trail, and encryption in transit and at rest.
Is my data used to train AI models?
No. Citarra uses paid provider API tiers and does not intentionally use customer submissions to train Citarra models.
Who can see my workspace?
Only authorized workspace members. Tenant isolation is enforced at the database layer.