Last updated: 30 August 2026
Free trial. Every new workspace starts with a 14-day free trial including a snapshot report. You will not be charged until you actively subscribe to a paid plan.
Monthly subscriptions. Subscriptions are billed monthly in advance. You can cancel at any time from your account settings; your plan remains active until the end of the current billing period, and no further charges are made.
Refunds. If the Service materially failed to function during a billing period (for example, your scheduled tracking runs did not execute), contact us within 14 days of the charge at hello@citarra.com and we will refund that month or credit your account. We do not generally refund for change of mind after a billing period has begun, but genuine mistakes (such as accidental duplicate purchases) will always be refunded in full.
Processing. Payments and refunds are processed by Paddle, our merchant of record. Approved refunds are returned to your original payment method, typically within 5 to 10 business days depending on your bank.
Questions: hello@citarra.com