Last updated: 30 August 2026
1. Agreement. By accessing citarra.com or using the Citarra service (“Service”) you agree to these Terms. If you do not agree, do not use the Service.
2. The Service. Citarra tracks and reports how brands appear in answers generated by third-party AI systems. Reports are informational estimates based on sampled queries; we do not guarantee that results reflect every answer any AI system produces, and AI outputs change over time.
3. Accounts. You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. One account may manage one or more brand workspaces subject to your plan limits.
4. Plans, billing and trials. Paid plans are billed monthly in advance through our payment provider. Plan limits (tracked prompts, competitors, run frequency) are described at purchase. Trials convert to paid plans only when you actively subscribe. We may change prices with at least 30 days’ notice; changes apply from your next billing cycle.
5. Acceptable use. You may not: resell raw Service data as a competing product; use the Service to track brands you have no legitimate business interest in for harassment; attempt to disrupt, reverse engineer, or overload the Service; or use it in violation of applicable law.
6. Your data. You retain rights to information you submit (brand details, prompt lists). You grant us a licence to process it to operate the Service. Aggregated, de-identified statistics may be used to improve the Service.
7. Third-party systems. The Service queries third-party AI providers. We are not affiliated with, endorsed by, or responsible for those providers, their outputs, or changes to their systems and pricing.
8. Intellectual property. The Service, including software, design and report templates, is owned by Citarra. Your reports are yours to use for your business, including sharing with clients.
9. Disclaimers. The Service is provided “as is” without warranties of any kind. AI-generated content analysed by the Service may be inaccurate; business decisions based on reports are your responsibility.
10. Limitation of liability. To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid us in the three months before the claim arose. We are not liable for indirect, incidental or consequential damages.
11. Termination. You may cancel at any time from your account; access continues to the end of the paid period. We may suspend or terminate accounts that breach these Terms.
12. Changes. We may update these Terms; material changes will be notified by email or in-app at least 14 days in advance.
13. Governing law. These Terms are governed by the laws of India, and courts at Hyderabad, Telangana shall have exclusive jurisdiction.
Contact: hello@citarra.com